Express Yourself!

Transport could be a lot better.  The buses could be more reliable, the streets cleaner and safer...  That's why it's really important to let the people responsible for transport know when you have a bad experience with it.  This page is designed to help you do that.

Please use this list of common problems.  If you would like to raise an issue that isn't on here then please contact us and will we add it.

If you contact someone about a problem, please let us know when you hear back. If it's okay with you, we'll report it on this website so that people can see the issues being dealt with.  Tell us if you are unhappy with the response you get to your complaint.  Records of letters, phone calls and Internet complaints are kept on our documents page.

Main Addresses
The main addresses for making comments are as follows (but please check below to see if there are more specific contact details for your requirements).

Manchester City Council, Town Hall, Albert Square, Manchester, M60 2LA - for problems with roads, pavements, cycle ways and street lighting.

GMPTE, 9 Portland Street, Manchester, M60 1HX - for problems with buses and bus stops.

I've noticed a broken bus shelter and would like it to be repaired.

	0161 242 6960		busstop@gmpte.gov.uk
	make sure you tell them: when you noticed the problem, on which road it is and where (outside a shop, for example)

My bus arrived late or left the stop early.
I think I was charged too much for my journey.

	0161 242 6040 (GMPTE)		online form
	make sure you tell them: what bus number it was, where and when you got on the bus, where and when you got off the bus, how much you paid
	Other options You can phone the bus companies directly:- Stage coach on 273 3377 or email - they are committed to responding within 7 days. They run the 192 and 197 buses. First Bus on 08457 881155 or on their website - they respond within 7 to 10 days. They run the 53 bus.

I have noticed a dangerous stretch of pavement, road or bicycle route.

	0161 954 9000		online form
	make sure you tell them: where exactly the problem is, why it is concerning you and when you spotted it - have there been any accidents because of it?

A car or lorry has been abandoned and I am concerned about public safety.

	0161 8725050 (Greater Manchester Police)		online form
	make sure you tell them: where exactly the car or lorry is, what type of car or lorry it is, and when you spotted it - is there anything that makes it particularly dangerous?

There is a problem with traffic lights and/or pedestrian signals.

	0161 954 9000		online form
	make sure you tell them: where the problem is, when you spotted it, and if it is causing a dangerous situation.
	An example Internet complaint is in our documents section.

I have noticed problems with lighting on the street.

	0161 954 9000		online form
	make sure you tell them: where the problem is, when you spotted it, and if it is causing a dangerous situation.

There is a problem with a road/street sign, or there is not one where there should be.

	0161 954 9000		online form
	make sure you tell them: where the problem is, when you spotted it.  If there is not a sign where there should be one, why is it needed - for example, does it create a dangerous situation?
	An example letter is in our documents section.

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This page was last updated 23rd January 2006.
  email info@transportlongsight.org.uk